The Benefits of an Often many managers are not aware of doing call center activities. When a telephone line is use to sell something, an outbound call center activity is being done. Different scenarios open up regarding call management, including the choice of outsourcing the call center or creating an italy phone number library internal department within the company. In this article, we will discuss the advantages of an internal call center compare to an outsource call center.
Every day, The Benefits of an call centers handle a lot of personal data. Users are increasingly attentive to the privacy of their personal information and the recent developments of the Public Registry of Oppositions are proof of this.
The considerable amount of information that is manage daily in a contact center management system requires scrupulous attention to data. This approach is essential to ensure accurate processing of information and to fully respect the rights of the people involve.
Data owners and data controllers: let’s get clear.
Let’s start with a fundamental concept: those who manage what is comprehensive brand promotion on the internet call center software are not the owners of the data, but rather the data managers. In the following paragraphs we describe the two figures in detail. We have spoken extensively about RPO in our recent articles and in this new article, instead, we want to go further by explaining to you in simple words how a call center software protects the data that is entere daily by those who work in a call center.
Who is the data owner and what does he do?
The data owner is the entity or person who determines the purposes and means of processing personal data. In other words, it is who decides how and why the data is collecte and processe.
Its main responsibility is to ensure that data processing is carrie out in compliance with the GDPR, but above all it must clearly define the purposes of the processing , collect consent , provide transparent information to data subjects and ensure that the fundamental principles of data protection are respecte.
Who is the data controller and what does he do?
The data controller is the entity or person that frist database processes personal data on behalf of the data owner. Typically, it is a service provider or a company that processes data under the instructions of the data owner.
The data controller acts only according to the instructions provide by the data owner and has no right to use the data for other purposes or to make independent decisions. It must take appropriate security measures to protect the data, immediately inform the data owner in the event of a security breach and cooperate with the supervisory authorities.