2023 marked a very important chapter in the history of crm4. A year in which innovation and progress drove every update of our platform. In this article, we invite you to dive into a detailed journey through. The extraordinary transformations that have defined our kazakhstan phone number library path in the world of telemarketing. Each update and each new feature was designed to respond to the dynamic and ever-growing needs of the industry.
We have enhanced the Predictive Dialer
The predictive dialer is the heart of crm4, and over the course of 2023, we have redefined the very concept of call efficiency. With the introduction of the Call Flow Adjustment feature, we have delivered four Predictive modes (Progressive, Moderate, Fast, Ultra) into your hands setting up and using samsung galaxy ring to customize call management. Each mode has been designed to adapt to various needs, offering unprecedented control over the speed of the call flow. From scenarios with a small number of contacts to rapid flows with many operators, crm4 has evolved to meet every challenge of contemporary telemarketing.
Here are the four modes we have introduced in detail:
- Progressive Mode : alternative to manual calls, perfect for lead generation activities or operators that require preliminary preparation.
- Moderate mode : suitable for lists with high contactability and more than five operators.
- Fast Mode : Recommended for lists with low contactability or cold calling.
- Ultra Mode : Ideal for fast flows with bfb directory many operators or services known to the team.
This new level of control offers an unprecedented personalized experience, adapting to different objectives.
New frontiers of coaching
Recognizing the importance of onboarding and coaching agents, we have placed greater emphasis on training. In a context characterized by hybrid work and call centers in different locations, the Listening Rules have become the centerpiece of intelligent coaching. Call center managers and team leaders now have the power to select the best agents to have new resources listen to them wherever they are, breaking down physical barriers and facilitating remote working.