I assure you that what you sell has at least three or four competitors in your city. Today’s commercial world is highly competitive. Therefore, you must be clear that what will make the difference in your offer is the shopping experience you provide, especially if you take recent mobile phone number data into account that with just one click your customers can save you among their favorite brands or simply make you disappear forever from their timeline, feed or wall. So let’s see how to create and manage an effective digital sales team that gives your brand a powerful differential. You will thank us!
Key questions before proceeding to create a digital sales team
A business needs many hands. Can you imagine having to manage social media, create marketing strategies, make contacts with suppliers, manage accounts and at the same time provide customer service? There comes a time, brought on by the growth of our brand, when this is humanly impossible. This is a first indicator to start considering seeking that help, or rather, to strive to create that digital sales team.
Before even attempting to answer the above question we must resolve three key questions:
- Do we have sufficient funds to fulfill a contract for any period of time?
- Have we already specified the 4 shortcuts to integrate online and offline marketing processes that will be delegated to the team that enters the business?
- Are we aware that it will become increasingly necessary for these tasks to grow?
Why are key questions important? They are crucial because they help us keep our feet on the ground and not get carried away by the excitement and adrenaline of starting a business. It is better to think things over twice before taking wrong steps that hinder our progress.
So what to do?
Let’s start with the first thing, the issue of funds: if we do not have sufficient funds to honour our commitments to our team, we will only have headaches in the short term due to the lack of capacity to make the corresponding payments, as well as generating demotivation in the group. In any case, it would be advisable, if we really need the extra hand, to look for a punctual collaborator for a specific task.
On the other hand, if we do not have well defined tasks and activities that we want to delegate to third parties, we will end up turning the routine dynamic into a complete mess because we will not know what to do, nor will our team, who should have well-defined daily activities. The above has to do with the fact that these tasks should be maintained over time and even strengthened, so if an employee is not clear about what to do or due to confusion ends up doing one thing or another, it will generate an expense that we cannot afford.
Is your business growing and you are looking for tools to help it take off? Discover Whaticket
Just as it is vital for your business to have a dream sales team to boost your conversions, you also need the best technological support, and we can give betting data you that at Whaticket. We are a multi-agent software that allows you to intelligently manage messages with your customers, guaranteeing an optimal shopping experience. With Whaticket you can:
- Serve your customers on different devices with the same WhatsApp number.
- Receive all your WhatsApp, Instagram Direct and Facebook Messenger messages in a centralized inbox.
- Get quick answers thanks to a chatbot that works 24/7.
- Have metrics and reports at hand.
- Perform real-time monitoring of your customer service agents.
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