Goes like this: Increase engagement at every level. Learn how to offer customers a fully cloud-bas end-to-end solution with Service Cloud and Slack. Increase engagement at every level Slack is more than a messaging tool. You can integrate it with Service. Cloud to provide service teams with a collaboration platform that gives them access to valuable customer data. Important information and cross-functional partners. This allows them to handle cases faster. “Thanks to Slack, our customer service is now fully connect to the rest of the company – from help desk agents to product experts. DevOps specialists, security teams and people in other departments,” said Clara Shih, CEO of Service Cloud.
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With everyone working remotely and hybridly. Customer-facing teams ne to be able to easily communicate and collaborate with colleagues. In operational functions and incident management to quickly resolve issues, handle complex issues and maximize organizational productivity.” “ Thanks to Slack, our customer Saint Kitts and Nevis Email List service is now fully link to the rest of the company.” CLARA SHIH, CEO, SERVICE CLOUD For example, you can use Slack for your customer service in the following four ways: Serve customers quickly with an AI-bas knowlge base Most service employees (63%) still find it difficult to find the right balance between spe and quality, according to our most recent State of Service report.
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But did you know that we are also the initiator of AppExchange , the world’s largest digital marketplace for cloud apps and consultancy services? And that we have also developed a state-of-the-art cloud development platform ( Heroku ) and DV Leads an to the rest of the company amazingly good visualization tool ( Tableau ) with which you can effortlessly convert data into business insights, without the need for programming knowledge? The start-up community, like the rest of the world, is trying to deal with covid-19 as best as possible.