What was the influence of this on consumer behavior in the past period? And how can you, as an SME, apply the results of our research to your plans for the future? You will discover it in this blog. The two most important trends of 2020 1. The number of contactless payments increas by 90% worldwide Cash payments have been on the decline for some time now, but the pandemic has accelerat the process. Contactless payment is becoming increasingly easy these days: you can hold your payment card in front of the ATM in the store and sometimes even make a payment with your phone or smartwatch. Besides being easier, you also ruce the chance of contracting or transmitting the virus.
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Last summer, 38% of consumers survey said they have increas their use of contactless payments since the pandemic. 2. Physical stores as an extension of online When physical stores had to deal with government measures, many Chile Email List consumers switch to online shopping. They discover new products on websites or through other digital channels such as social mia. Ecommerce is the new normal. In the second quarter of 2020, PostNL saw the number of parcels deliver grow by no less than 24.8%. But not everyone opts for delivery.
This Does Mean That the Entire
Physical stores evolv into places to pick up online orders: click & collect . This can be a counter, as we have known for some time from the parcel points, but some SMEs chose to move the transaction outside the store: literally on the DV Leads sidewalk. We see this in supermarkets, for example. You order your groceries online and a store employee then puts them in the car for you. Contact can also be kept to a minimum within the store with a variety of self-service methods. The customer eagerly took advantage of this, for fear of the virus and also because of the convenience.