Running a successful business means walking looking for a constant balance between numbers and human relationships. If it is important to make ends meet, on the other hand you have to take into account the staff who are an active part of the business processes. Entrepreneurs indonesia phone number library often consider human resources management to be of secondary importance, even if in reality, it should be a prerogative. It is no longer a tiring process: currently there are several online platforms for business collaboration, intuitive and free. In this article we will talk about some of these tools that can also help your call center business.
SLACK: Beyond Messaging
Slack is the most used messaging platform for team workers. In addition to one-on-one chats, Slack allows you to create different channels where team members can meet to discuss specific topics. Some companies use WhatsApp groups to share work-related information, but how to set up and use quick shareWhatsApp is a messaging app used primarily for personal matters.Often the information concerns multiple people: by grouping those interested in a dedicated channel, everyone can be aware of what is happening without having to send emails and messages to each individual member.
Practical examples of using Slack in your call center
Let’s take a practical example. Do you need to align the work of your team leaders? You could create a #teamleader channel where you can insert all the information aimed at them. We can be even more specific. Are you working on several campaigns and do you need to launch communications related to these campaigns?
You could create dedicated channels:
- if you divide campaigns for different regions you could create channels like #campagnaCalabria,
Using Slack, everything related to work is grouped in rich data one platform. The team knows that by going into Slack they can immediately get the specific information enjoying a better balance between life and work. In addition to messages, on Slack it is possible to start calls, video calls, send files, audio, like other messaging apps.