Preferr channels. Data and responsibility are inextricably link While 60% of customers are open to using AI and machine learning in touch, 65% are concern about their potential unethical use. To get their omnichannel offering in order, companies can use AI to develop strategies. This allows them to determine what content on which channels their customers ne and ultimately provide customers with a better experience. The optimization and expansion possibilities for companies are endless. Businesses can optimize purchase stages to achieve higher conversion rates or provide personaliz service digitally. By properly integrating AI and ensuring the right activation of content across channels – from emails and social content to vertical markets and more – you can reach your customers everywhere.
Companies and Their Customers
However, data and responsibility are inextricably link. Only 48% of global consumers trust companies to use AI in an ethical manner. Companies must therefore first gain the trust of their customers before turning to AI experiences. Transparency is indispensable in this regard. Just over a quarter of consumers (27%) say they understand Cameroon Email List exactly what companies use their information for. It is clear that the possibilities of digital experiences are limit by a lack of transparency. 86% of consumers agree and want to be better inform about how their personal information is being us.
Examples of Digital Transformation
Customer service and environmental policy are important topics for Dutch customers It is important to take into account certain things that are close to the heart of Dutch customers. When ask about business improvement priorities, “organizational DV Leads structure” end up at the bottom of the list: 55% indicat that they find it very important that companies improve their environmental policy, while another 32% consider this quite important. 91% said customer service and support could be improv. 50% said this was very important. 90% said improving products and services should be a priority. Half of the respondents thought this was very important, the other half consider it quite important.
