By providing customers with convenience and self-service , companies can increase their average order value, attract more new customers, improve customer relationships and increase sales. The Digital Channel Manager of a consumer goods company even says that “ customers who use digital sales channels buy more products than customers who do not buy through a digital sales channel.” The Forrester Consulting research report shows that this strategy ensures that: The purchasing behavior of customers using a digital platform is increasing, which can lead to a 33% increase in turnover in 3 years The average profit per customer increases by 25% within 3 years. Operational productivity and efficiency Currently, as many as 70% of people in the business world spend 1-3 hours a day on repetitive tasks that must be perform manually.
Increase Customer Satisfaction
That is a shame, because it would save a lot of time if these activities were digitiz, so that employees can focus on the real work. Operational productivity and efficiency therefore benefits companies! While B2B sales teams face major challenges in an ever-changing landscape, they don’t have to do everything themselves. Consumers Paraguay Email List indicate that they like self-service and a system in which the customer can go through his own ordering process also saves sales teams 50%-70% more time. The sales teams can then spend that time on activities that have more impact. Better technology Many B2B companies work with package management programs.
Salesforce B2b Commerce Gives
The disadvantage of these programs is that they require a lot of IT capacity and storage space, that they require a lot of maintenance and that they are not flexible enough to respond to changing customer demands. And that while the DV Leads customer is looking for flexibility, visibility and control over their own ordering process. Simplifying the technology within a company has many advantages. The Forrester research report shows that: Simple technology companies save 702 hours of manual work and $802,000 in costs in years.
