They must be able to access and update customer information while with a customer, on the road, or back to the office or home. Quooker offers field service employees extensive information via Salesforce Field Service . The solution supports Quooker’s service process from the moment the customer requests support until the technician has solv the […]
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One Central Source for Data
Even if your product is the best available, good after-sales service remains essential for your reputation and the trust, experience and loyalty of your customers. As we rely more and more on digital customer service today , it is essential to support your service agents with the right systems. But what are the characteristics of […]
Only of Employees Say They Have
To ensure that all your teams work with the same customer information, you ne to integrate all platforms and software. Data from different sources must come together in your CRM platform. For example, if marketing activities are completely separat from the rest of the information, or if incomplete data is transferr to the CRM system, […]
Similar Albeit Gloomier Opinion
Ensure that a certain standard is maintain in the same tone throughout the company. 4. Set up KPIs and core processes Determine key performance indicators (KPIs) and share them with your team. That way everyone understands what is being track and measur to identify success. Determine who is responsible for what; be it entering customer […]
The Next Months Employees Have
Which strategy you choose also depends on the industry in which you operate and the size of your company. But it also counts whether you are an emerging or establish company. The basis for a good start No matter what stage you are in with your business, there are four key factors you should focus […]
Customer-facing Employees Over
The investment in software is of no use if you implement it and then don’t use it. Use the three principles below before building a CRM strategy: Determine the business objectives Identify your customers Immerse yourself in the customer journey 1. Determine the business objectives The first step in developing a CRM strategy is to […]
Data Ensures a Personalized Cx
Don’t want to miss anything? Sign up for our online newsletter and stay inform of the latest content! Small and mium-siz companies use a CRM platform in a different way than large companies. Before you choose a CRM solution, you ne to determine what your vision and your (growth) objectives are, relat to your company […]
One Trusted Source for Customer
B2B customers have different expectations, such as discounts on volume purchases or contractual discounts. B2B buyers also take longer to make their purchasing decision because they first have to get internal approval. If you want to know what to expect, you can use the data from Salesforce reports and Google Analytics , for example. You […]
Source of Data Remains Elusive
Business-to-business (B2B) companies have rapidly switch to online sales. 83% already sell online and 65% plan to invest more in e-commerce in the next two years. If you want to generate more sales online, setting up a sales site alone is not enough. If you’re aiming for a higher conversion rate, you should treat your […]
Practical Insight Into Data One Central
Is there a problem with the data integration that has not been resolv or is an important data link missing? What is the main reason that users do not switch? It is important to find out exactly what is holding them back. Also keep in mind that processes may ne to be adjust from time […]
They Have Enough Analytics but No
Has the cycle time been shorten? How many? If there is not much improvement in the cycle time of your process, you ne to find out the reason for this. Is the process still too complex? Or are there obstructions and bottlenecks (such as steps that are still manual) that have not been remov with […]
Picture of All Customer Data and Say
When you are clear about the benefits and understand what motivates your team, you ensure that others support you and are involv. Internally, for example, you can inform people during a ‘learning lunch’ or via communication channels at department and management level. Externally, you ensure that customers and partners know exactly where to find the […]