The clicks not code approach of the Salesforce B2B Commerce Platform helps companies keep IT costs low in the long run, empowers sales teams, and puts the user in control of their own ordering process. These advantages mean that the players in the B2B landscape can think bigger and work faster. After all, there is […]
Tag: Consumer Email List
Get General Information One
By providing customers with convenience and self-service , companies can increase their average order value, attract more new customers, improve customer relationships and increase sales. The Digital Channel Manager of a consumer goods company even says that “ customers who use digital sales channels buy more products than customers who do not buy through a […]
That Cannot Be Resolved in One-two-three
Once the test phase is ready, the transformation can be roll out and scal up for all processes. Competition The competition is not standing still and digital transformation is an answer to differentiate your company from the competition, develop your business and remain successful. It’s important to build a strong foundation for a smooth and […]
Themselves Gathering General Information
How do you see the company’s role in the future? How do you align the chosen strategy with the possibilities to bring about the desir changes? Begin your digital transformation strategy by answering the three questions above, which relate to the present. They will help you be successful in the future. Usually your current initiatives […]
Prefer to Handle Simple Issues
About Quaker Geert Jan Wolters is COO at Quaker , the company behind the world’s first tap with boiling water. Entrepreneurship and innovation form the basis of this Dutch family business, whose mission is to provide as many kitchens as possible with boiling water in a smart and responsible manner. Quaker operates in 11 countries […]
Catering to Customers Who
Due to the rapid development of technology, the skills ne are also changing. For example, 61% of employers found that employees ne more skills after implementing AI and automation. “It’s essential to have a culture of continuous learning within a company and IT department,” says Ranganath. “At Shell we work with continuous training certifications, so […]
Customers More Self-service Options
Create a 360-degree customer overview People ne access to good data to make good decisions. And not just to data from their own business unit. For a good customer experience, teams ne a 360-degree view of sales, service and marketing interactions. “We provide our colleagues with information from different parts of the company, so that […]
Automation Allows You to Offer
Make the most of the cloud The pandemic has forc many organizations to quickly introduce new technologies to allow their employees to work from home. As a result, nearly a third of employees said their use of one or more technologies will change in 2020. But not all of these new technologies provide the flexibility […]
With Customers More Efficiently
Here in the Netherlands, 65% of service professionals want to make customer relationship management their profession. Work from home: During the pandemic, service members were asked to work from home if possible. By 2020, half of all service professionals worldwide will be working from home. About 42% expect to continue doing so in 2021. Another […]
You Can Organize Communication
Entrepreneurs have recogniz the importance of chatbots and 67% of CRM systems are equipp with this technology. This frees up service agents to spend more time with customers with complex problems. COVID-19 has accelerat the demand for flexibility and resilience: as customer expectations rose during the pandemic, service agents notic that it increas customer satisfaction […]
Easily Satisfied Companies Use Technology
This system records all conversations, understands what is being said and provides upper management with all necessary reports and case escalations. the service agents see in real time what the next recommend action is.” Organizations are accelerating their digital transformation Complex telephone systems are not out of the picture for the time being. While there […]
Service Professionals Have Noticed
Customers expect to be answer immiately when they contact a company. 82% expect that a conversation with one employee is enough to solve a complex problem” STATE OF THE CONNECT CUSTOMER REPORT FROM SALESFORCE Norms toward consumers have also chang with the pandemic, as managers are empowering their service associates to accommodate customers in ways […]