The Digital Transition Successful
After a year in which the headlines were fill daily with news about the economy, health, world leaders, social injustice and the climate, the international market has chang beyond recognition. The customer journey , expectations and behavior of customers have made an unprecent major turnaround at lightning spe. Our most recent State of the Connect Customer survey of more than 15,000 customers and business customers from around the world provides important insights into the expectations of international and Dutch customers, such as how important they consider a company’s values.
Outdated and Outdated Ideas and Processes
Salesforce sees changing customer expectations as an opportunity for innovation, and by sharing new insights, we hope to support this development. It is a fact that companies ne to adjust their strategy as both consumers and companies become more and more demanding. For example, 71% of customers indicate that they pay more attention to the values of a company compar to a year ago. This is even more the case for business customers, because 75% of them indicate that they take the values of a supplier into account when making Djibouti Email List purchasing decisions. How do you gain trust and offer customers an exceptional experience? In this blog post, we take a look at key market trends that emerg from our fourth State of the Connect Customer report, both on a global level and specifically for the Netherlands. Customers want an authentic connection.
An Example Many Healthcare Facilities
The unprecent transformation in 2020 was a good reason for self-reflection and one thing has become clear: customers value the bond and experiences with a brand. In this new situation, customers have had to adapt their behaviour, including DV Leads their purchasing behaviour. With the increas use of digital channels in the new normal, customers demand a more authentic relationship with companies that is not only personally tailor to them, but also more empathetic. Customers want a customer service that solves their problems quickly, but also offers support that goes further. Companies can therefore use those contact moments to deepen their relationship with customers.
Leave a Reply