We have seen a strong shift in priorities. In the State of CRM report, only 26% of respondents now say total cost of ownership is an important consideration. 51% cite trust and security and 47% connectivity to work anywhere. This shift is partly due to market conditions (the global pandemic) […]
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Due to the rapid digital transformation, relationships (the R in CRM) are more important than ever. That’s why we thought it would be a good time to survey nearly 800 business. Decision makers and 1,500 employees worldwide about the current state of CRM. Over the past twenty years of my […]
With micro egrees, soft skills can be convert into har skills Micro-egrees, highly specific online egrees for a particular subject of stuy, can brige this gap. Instea of aing to the current $1.7 trillion in stuent ebt , people can now quickly earn very specific egrees to get new jobs […]
Brent Hyer, in a post he wrote for the WEF . “By eveloping a talent strategy without traitional constraints such as location, companies can look beyon urban centers an recruit talent from new communities an regions.” Better access for marginaliz people The reskilling revolution helps people in marginaliz communities aroun […]
This plan has already made such an impact that WEF CEO Saadia Zahidi has stat that it could increase the size of the global economy by $6.5 trillion over the next decade. There is certainly a ne for it, as the demand for factory workers continues to decline , while […]
Try to give your customers an unforgettable experience so they keep coming back and telling others about it. Take the lead with mobile The times when your competitive position was safe because you continu to do what work well in the past are over. Technology and customer expectations are changing […]
Then receiv a message via multiple communication channels that my order was ready. The store us a geolocation app to track me from the moment I indicat I was going to pick up my order. Because I had given permission for this, the store knew exactly how long it would […]
Technologies us for personalization today include GPS, artificial intelligence , augment reality , and centralization of data (use of a central customer data platform or CDP ). To succe with these technologies, marketing and trust are essential. 5G 5G is estimat to ten times faster than 4G . 5G networks […]
Brands know exactly where their customers are at any given time. They can use the information about time, place and intention to tter serve customers. For example, a lunchroom can decide to open earlier bas on data about the intention and location of customers. The nefit of this real-time information […]
That’s a decent percentage, but does it really come as a surprise when you consider what we all use our devices for? Mobile digital solutions answer our questions, inform us about the latest sale and nowadays even help us maintain customer relationships. As an experience design consultant, I have focus […]
