We ask the participants questions about trust and the results were fascinating. Typically, the baby boomers show the greatest degree of skepticism, follow by Generation X and then the millennials. But with two of the questions (whether they think that companies are always honest and whether they think that companies put the interest of society […]
Day: March 22, 2023
Throughout the Customer Journey to Bind
On the one hand, there are the managers, who want to formulate certain things very precisely in an offer. On the other hand, there is the finance department, which only supports certain offers. The sales managers want to achieve certain targets and are therefore. Rluctant to accept certain discounts and prices,” explains Goldman out. “And […]
The Pandemic Consumers Still
The customers in these two segments have grown up in completely different worlds. Millennials and baby boomers have different ideologies and very different views of the world around them. Below we have list some key insights from the fourth ition of the State of the Connect Customer report to find out whether different generations also […]
Customer Loyalty What Has Changed
Promising leads can also slip through their fingers. To meet their quota, sellers must be able to focus on the deals that are most promising. Data-driven AI tools can prioritize these leads. You can see at a glance with whom you have the best chance of winning a deal. In some tools you can even […]
Tested Less Physical Contact Between
For example, opportunities within accounts, quotation lines and contacts. With tools such as LeadIQ we can fill more gaps for sellers. They then do not have to look for data themselves. This way we also prevent that data are enter twice,” says Valerie. With tools such as Salestrail and RingDNA Intelligent Dialer, results of incoming […]
Online Newsletter and Stay Informed
But that is not necessary at all. Sales operations experts can automate these extra tasks so sales reps can focus on their real talent: selling. They can deploy a range of digital tools and AI ( artificial intelligence ) algorithms that help your team work smarter rather than harder. Automation is just one of the […]
Customer Experience Customer Journey
The more personal you can make it, the more successful you will be.” Do you also want to do business in a future-proof way? Online shopping will also continue to grow in retail. Everyone is getting busier, so consumers prefer to shop at the times and from places that suit them best. Do you want […]
Influencer of Decisions at All Levels
Everything stands or falls with the personal relationship you manage to build with the customer, both online and offline. Employees of Schuurman Shoes deliver the orders themselves to customers in the vicinity of their store during this corona time. According to Arjan, that works well. You see who your customers are. This can possibly be […]
Faster in the Near Future I Expect
At a time when COVID-19 has ruc physical store visits to a minimum, consumers have no choice but to shop digitally. Arjan: “With Salesforce, we had already start taking our online activities to the next level. In August 2019, we had integrat the Salesforce Platform . So when the lockdown was announc in 2020, we […]
Becomes More Accessible to Everyone
A perfect example of storytelling that is completely focus on the experience. Learn more here to learn more about building loyalty programs and experiences for B2B and B2C companies that grow customer relationships. Don’t want to miss anything? Sign up for our online newsletter and stay inform of the latest content! Just like for many […]
With Business Science Yourself With
The big question remains: ‘How do I get loyal customers?’. Promoting customer loyalty throughout the entire customer journey is key to success. From orientation to purchase, through both digital and physical channels. It is therefore important that you get a complete picture of your customer’s customer journey and use this information to personalize your communication […]
This Way You Know Whether Dependent
These are complex and time-consuming processes where no mistakes can be made. In many cases, however, the data science teams are not ne at all. In fact, you can often interpret data much better yourself. Data science techniques + business context = business science It is high time to deploy Machine Learning more widely in […]