One day she walk away in frustration.” A helpful pipeline discussion can provide. Sales reps with ways to move toward closing a deal, but they often miss the mark. There are myriad reasons for this: bad sales data, misalign goals, lack of preparation, miscommunication, poor management skills, etc. However, without productive pipeline discussions, accurate business […]
Organizations say they want to simplify customer/prospect engagement through AI-driven automation by 2023. 78% want to use AI-driven automation to relieve employees of daily tasks.” Employees also think they can become more productive with AI: 43% of employees survey say their CRM system becomes more effective with AI by providing them with deeper insights and […]
Employees say they could generate more value for the organization with a more effective or sophisticated CRM system that is well integrated and used by all teams. Examples include more or larger orders, higher customer satisfaction, more loyal customers, and more effective opportunities for cross- and upselling. Similarly, 57% believe they can improve customer satisfaction […]
Of employees survey, 94% say a central resource is valuable, but only 27% have access to that data. One central source of data is the ultimate goal of Customer Relationship Management, but it is only possible with a centraliz, scalable data and integration strategy. Data must be stor in the right place and in the […]
The opportunity with customer X is greater than I thought. I ne to follow up with my manager Y on this next week.” Einstein voice technology uses automatic speech recognition (ASR) to detect your voice command. Once it recognizes your voice, it will provide a transcription of what you said. It then determines the intent […]
Natural Language Processing is made very customer-specific with Artificial Intelligence. Your own customer-specific data, conditions and terminologies provide a tailor-made NLP model that you can further train with AI into your own use case. 3. What is Natural Language Understanding? Natural Language Understanding (NLU) with artificial intelligence is an important part of NLP. You can […]
What is Automat Speech Recognition (ASR)? Automatic speech recognition (ASR) is the process by which a computer recognizes speech commands (the voice) and converts them into a written (‘speech to text’) or computer-understandable language. It generates a transcript of what has been said and classifies the meaning. For computer programs that use a spoken interface […]
BY LISANNE SCHOEMAKER What is Natural Language Processing? IN IT , ARTIFICIAL INTELLIGENCE , EINSTEIN What is Natural Language Processing? Don’t want to miss anything? Sign up for our online newsletter and stay inform of the latest content! The ability to communicate with (mobile) devices via digital assistants and voice control (‘Hey Google’) is becoming […]
It is these moments when you can make the most impact with an integrat and constant experience. We have identifi the following six common scenarios: Prematurely abort sales transactions Reeming vouchers Order on behalf of a customer Personal recommendations Transaction emails View order history Solution Kits help you provide a continuous experience Because of the […]
It is so tempting to log in anyway, but you ne that free time to recover and recharge after a busy working day.” Attention for the future “As wellbeing advisors, we naturally want to continue to develop. We think we can gain a lot from the preventive determination of overwrought colleagues or burnouts. For example, […]
Salesforce offers many different forms of help that few employees know about. For example, it is possible that you can get a second opinion from Salesforce about a health-relat concern, a reimbursement for prescription glasses or an allowance for personal training in order to feel better about yourself. By properly mapping this out and communicating […]
During corona, the Dutch leadership team want to make sure that the mental health of employees was properly monitor and that extra attention was paid to advice on wellbeing. We spoke to Nathalie a year ago when she was appoint as the first Wellbeing Advisor . She has now been strengthen by Iris, among others. […]
