That’s a decent percentage, but does it really come as a surprise when you consider what we all use our devices for? Mobile digital solutions answer our questions, inform us about the latest sale and nowadays even help us maintain customer relationships. As an experience design consultant, I have focus my entire career on customer […]
This means that as an organization you must be able to record data from all contact moments, both online and in person. PostNL has more than 4,200 parcel points in the Benelux, the website attracts approximately 780 million visitors per year and the app has 6.2 million users. “The channels our customers use are changing […]
For example, PostNL has built an app on Salesforce with which postal deliverers can always access all important facilities, for example to schule their holidays or have their bicycle repair. In addition, the company – which now generates 60% of its turnover through e-commerce – uses Salesforce to align all customer support activities, measure its […]
Marketing communication had to be overhaul and a new delivery service had to be set up to meet the wishes and expectations of the customer. Digital display banner for the State of the Connect Customer report, 4th ition. During the pandemic, PostNL was an important link between retailers and consumers. The company deliver a record […]
The opportunity with customer X is greater than I thought. I ne to follow up with my manager Y on this next week.” Einstein voice technology uses automatic speech recognition (ASR) to detect your voice command. Once it recognizes your voice, it will provide a transcription of what you said. It then determines the intent […]
Natural Language Processing is made very customer-specific with Artificial Intelligence. Your own customer-specific data, conditions and terminologies provide a tailor-made NLP model that you can further train with AI into your own use case. 3. What is Natural Language Understanding? Natural Language Understanding (NLU) with artificial intelligence is an important part of NLP. You can […]
What is Automat Speech Recognition (ASR)? Automatic speech recognition (ASR) is the process by which a computer recognizes speech commands (the voice) and converts them into a written (‘speech to text’) or computer-understandable language. It generates a transcript of what has been said and classifies the meaning. For computer programs that use a spoken interface […]
BY LISANNE SCHOEMAKER What is Natural Language Processing? IN IT , ARTIFICIAL INTELLIGENCE , EINSTEIN What is Natural Language Processing? Don’t want to miss anything? Sign up for our online newsletter and stay inform of the latest content! The ability to communicate with (mobile) devices via digital assistants and voice control (‘Hey Google’) is becoming […]
It is these moments when you can make the most impact with an integrat and constant experience. We have identifi the following six common scenarios: Prematurely abort sales transactions Reeming vouchers Order on behalf of a customer Personal recommendations Transaction emails View order history Solution Kits help you provide a continuous experience Because of the […]
It is so tempting to log in anyway, but you ne that free time to recover and recharge after a busy working day.” Attention for the future “As wellbeing advisors, we naturally want to continue to develop. We think we can gain a lot from the preventive determination of overwrought colleagues or burnouts. For example, […]
Salesforce offers many different forms of help that few employees know about. For example, it is possible that you can get a second opinion from Salesforce about a health-relat concern, a reimbursement for prescription glasses or an allowance for personal training in order to feel better about yourself. By properly mapping this out and communicating […]
During corona, the Dutch leadership team want to make sure that the mental health of employees was properly monitor and that extra attention was paid to advice on wellbeing. We spoke to Nathalie a year ago when she was appoint as the first Wellbeing Advisor . She has now been strengthen by Iris, among others. […]
